Terms of Service
Last updated: May 2026
1. Agreement to Terms
By accessing, browsing, or using Lumenbase (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you must immediately discontinue use of the Service. Your continued use of the Service constitutes acceptance of these Terms as they may be modified from time to time.
2. Description of Service
Lumenbase is a customer relationship management (CRM) platform that provides tools for managing contacts, companies, deals, sales pipelines, and related business data. The Service may include features such as data import/export, analytics, integrations with third-party services, and automated workflows.
We reserve the right to modify, suspend, discontinue, or restrict access to any part of the Service at any time, with or without notice, for any reason. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
Lumenbase is currently offered as a beta or early-access product. You acknowledge that the Service is under active development: features may be added, changed, or removed without notice; some functionality may be incomplete or unavailable; and performance, reliability, or data handling may not yet meet production-grade standards. Your use of the Service during this period is at your own risk. We welcome feedback but do not guarantee that reported issues will be resolved within any particular timeframe.
3. User Accounts
To access the Service, you must create an account. You represent and warrant that:
- You are at least 18 years of age or the legal age of majority in your jurisdiction
- All information you provide during registration is accurate, current, and complete
- You will maintain the security and confidentiality of your account credentials
- You are solely responsible for all activities that occur under your account
- You will notify us immediately of any unauthorized access or security breach
- You have the authority to bind your organization to these Terms if registering on behalf of a company
4. Acceptable Use Policy
You agree not to use the Service to:
- Violate any applicable local, state, national, or international law or regulation
- Infringe upon the rights of others, including intellectual property rights
- Transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
- Attempt to gain unauthorized access to any part of the Service, other accounts, or computer systems
- Interfere with or disrupt the Service or servers or networks connected to the Service
- Upload, post, or transmit any viruses, malware, or other malicious code
- Collect or store personal data about other users without their consent
- Use the Service for any purpose that violates applicable anti-spam or data protection laws
- Reverse engineer, decompile, or disassemble any portion of the Service
- Use automated means (bots, scrapers, etc.) to access the Service without our express written permission
5. Data Ownership and License
You retain ownership of all data, content, and materials you upload, submit, or transmit through the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive, royalty-free, worldwide license to host, store, transfer, display, perform, reproduce, and modify Your Data solely as necessary to provide the Service to you.
You represent and warrant that you have all necessary rights, licenses, and permissions to Your Data and that Your Data does not violate the rights of any third party.
6. Third-Party Integrations
The Service may integrate with or provide access to third-party services, applications, or websites. Your use of any third-party services is subject to the terms and conditions of those third parties. We make no representations or warranties regarding third-party services and are not responsible for their availability, accuracy, content, or practices. Your use of third-party integrations is at your own risk.
7. Payment Terms
Paid subscription plans are billed in advance on a monthly or annual basis as selected at the time of purchase. All fees are quoted and payable in the currency specified at checkout and are non-refundable except as expressly required by applicable law.
We reserve the right to change pricing at any time. For existing subscribers, we will provide at least 30 days' notice before any price increase takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.
8. Termination
Either party may terminate this agreement at any time for any reason or no reason. We may suspend or terminate your access to the Service immediately, without prior notice or liability, if you breach any provision of these Terms.
Upon termination: (a) your right to use the Service will immediately cease; (b) you remain responsible for all charges incurred prior to termination; (c) provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
9. DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
- WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
- WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY DATA, INFORMATION, OR CONTENT PROVIDED THROUGH THE SERVICE
- WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
- WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICE
YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM USE OF THE SERVICE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK.
10. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUMENBASE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:
- INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
- LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
- DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS
- DAMAGES RESULTING FROM INTERRUPTION, SUSPENSION, OR TERMINATION OF THE SERVICE
- DAMAGES RESULTING FROM ANY THIRD-PARTY CONDUCT, CONTENT, OR SERVICES
- DAMAGES RESULTING FROM ERRORS, MISTAKES, INACCURACIES, OR OMISSIONS IN CONTENT
IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
11. Indemnification
You agree to indemnify, defend, and hold harmless Lumenbase and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) Your Data.
12. No Professional Advice
The Service is a software tool and does not constitute legal, financial, tax, accounting, or any other professional advice. Any information, data, or analytics provided through the Service is for informational purposes only. You should consult with qualified professionals for advice specific to your situation.
13. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Lumenbase operates, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of a recognized arbitration body, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
15. Changes to Terms
We reserve the right to modify these Terms at any time at our sole discretion. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the modified Terms. It is your responsibility to review these Terms periodically.
16. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and Lumenbase regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, whether written or oral.
18. Waiver
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
19. Contact Us
If you have questions about these Terms of Service, please contact us at legal@lumenbase.com.