When you use the "Add to Sequence" action on a contact, Lumenbase sends their name, email, and company information to Reply.io. The contact enrolls in your selected sequence immediately. You can trigger this action from the contact page, from bulk actions on a contact list, or through automations.

• Data sent includes contact name, email, and associated company
• Enrollment happens immediately upon action trigger
• Contacts already in a sequence will show their current status instead of enrolling again

Reply.io tracks every interaction with your sequence emails. Opens, clicks, replies, bounces, and unsubscribes all generate events. Lumenbase can import these events as activities on the corresponding contact's timeline.

Two sync methods are available, and you can enable one or both depending on your needs.

Background sync queries the Reply.io API periodically to fetch new engagement events. This runs every 15 minutes automatically. It catches everything, including events that might slip through if webhook delivery fails.

• Runs automatically every 15 minutes
• Fetches all event types: opens, clicks, replies, bounces, unsubscribes
• Reliable catch-all that doesn't depend on webhook delivery
• Toggle on or off in the Reply.io integration settings

Webhooks provide near-instant updates. When someone replies to your email, Reply.io pushes that event to Lumenbase within seconds. This is essential if you want tasks created immediately on replies rather than waiting for the next polling cycle.

• Updates arrive in seconds, not minutes
• Required for real-time task creation on replies
• Webhook events: email_replied, email_bounced, person_unsubscribed
• Status indicator shows whether webhooks are registered and active

1. Navigate to the contact's page in Lumenbase
2. Click the Actions menu and select Add to Sequence
3. Choose Reply.io as the outreach tool
4. Select the sequence you want to enroll them in
5. Confirm the enrollment

The contact appears in your Reply.io sequence within seconds. Their outreach status in Lumenbase updates to show they're actively enrolled.

1. Activities sync automatically via background polling or webhooks
2. View the contact's timeline to see opens, clicks, and replies
3. Filter activities by type to focus on specific engagement signals
4. Use engagement timing to inform when to follow up

1. Contact replies to a sequence email
2. Webhook triggers (if enabled) and notifies Lumenbase instantly
3. Task automatically creates, assigned to the contact's owner
4. Task includes context about which sequence triggered the reply
5. Rep sees the task in their task list and can follow up immediately

1. Reply.io detects a bounce or unsubscribe
2. Event syncs to Lumenbase via webhook or background sync
3. Activity appears on contact timeline with the event details
4. Contact's outreach status updates to reflect their current state
5. Filter contacts by outreach status to find those needing attention

Use webhooks when you need real-time updates, particularly for reply notifications that trigger task creation. If a 15-minute delay on engagement data is acceptable, background sync alone may suffice.

1. Enable 'Instant Updates (Webhooks)' in the Reply.io integration settings
2. Lumenbase automatically registers webhook endpoints with Reply.io
3. Verify the webhook status indicator shows 'Active'
4. Test by enrolling a test contact and triggering a reply

• email_replied: Fires when a contact replies to a sequence email
• email_bounced: Fires when email delivery fails
• person_unsubscribed: Fires when a contact opts out

• Check the connection health indicator in integration settings
• Review sync logs for detailed error messages on failed syncs
• Verify your Reply.io account has active sequences available
• Test the connection using the 'Test Connection' button
• Ensure the contact has a valid email before enrolling in sequences

Early-stage prospects identified through Lead Scouting make ideal candidates for nurture sequences. Once a prospect hits a certain LumenScore threshold, enroll them in a Reply.io sequence to start outreach automatically.

Use Reply.io engagement as automation triggers. When a contact replies to a sequence, trigger automations that update their lifecycle stage, notify team members, or schedule meetings.

Build segmented lists of contacts, then bulk-enroll the entire list in a Reply.io sequence. This scales outreach campaigns without manual one-by-one enrollment.

Bounce data from Reply.io feeds directly into your data quality efforts. Filter for contacts with invalid emails and use merge tools to consolidate duplicate records that may have caused bounces.