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    Deals

    101 · Step 7
    Closing

    Manage opportunities from first touch to close with stages, values, and forecasting.

    By Sebastian StreiffertPublished Jan 10, 2026Updated May 29, 202610 min read

    What Is the Deals Pipeline?

    The Deals section is where revenue happens. Every qualified opportunity with a potential dollar value lives here. You track deals from initial proposal through negotiation to closed won or closed lost. This is the core of sales management.

    Unlike Leads (which track engagement quality), Deals track commercial opportunity. A deal has an expected value, a close date, and a probability. These numbers feed your revenue forecast.

    Deals connect to companies and contacts. When you create a deal, link it to the company you are selling to and the contacts involved in the decision.

    Pipeline Stages

    Deals move through stages that represent your sales process. Lumenbase includes default stages, but you can customize them completely.

    Default Pipeline Stages

    StagePurposeDefault Probability
    DiscoveryUnderstanding needs and fit20%
    ProposalSolution presented40%
    NegotiationTerms under discussion70%
    Closed WonDeal signed and booked100%
    Closed LostOpportunity did not close0%

    The probability at each stage feeds into forecasting. A $100,000 deal in Discovery contributes $20,000 to your weighted forecast. Move it to Negotiation and that contribution jumps to $70,000.

    You can create multiple pipelines for different sales motions. An enterprise pipeline might have more stages than a self-serve pipeline. Configure in Company Settings → Configure Pipelines.

    Creating a Deal

    Deals typically come from converted leads, but you can also create them directly for inbound opportunities or referrals.

    Required Fields

    FieldPurposeGuidance
    Deal NameIdentifies the opportunityUsually company name + product/use case
    CompanyWho you are selling toMust exist in your CRM first
    PipelineWhich sales process appliesSelect if you have multiple pipelines
    StageCurrent progressStart at the earliest applicable stage
    ValueExpected contract amountBest estimate, update as you learn more
    Close DateWhen you expect signatureBe realistic, not optimistic

    Optional but Valuable

    • Primary contact: Who is your main point of person?
    • Deal owner: Which rep is responsible?
    • Probability: Override stage default if you have specific insight
    • Notes: Initial context about the opportunity

    The Pipeline View

    The Deals page shows your pipeline as a Kanban board by default. Each column is a stage. Cards are individual deals. The visual layout shows pipeline health immediately.

    Kanban View

    Drag deals between columns to update stages. See pipeline distribution at a glance. Great for pipeline reviews and visual thinkers.

    List View

    Sortable table with all deal details. Better for filtering, bulk updates, and exporting. Use when you need to work with many deals at once.

    Reading Deal Cards

    Each card shows key information: deal name, value, close date, and owner. Color coding often indicates deal health or days since last activity. Hover for more details.

    Deal Health Indicators

    Not all deals are equally likely to close. Lumenbase tracks signals that indicate whether a deal is progressing normally or showing warning signs.

    Health Factors

    FactorWhat It MeasuresWhy It Matters
    Activity recencyDays since last logged activityStale deals rarely close suddenly
    Stage velocityTime in current stage vs. averageStuck deals may need intervention
    Close date accuracyHas the date been pushed multiple times?Repeated pushes signal trouble
    Stakeholder engagementAre contacts responding?Silent prospects are risky
    Next step clarityIs there a defined next action?Deals without next steps drift

    The system aggregates these factors into a health indicator visible on each deal. Green means on track. Yellow means attention needed. Red means at risk. Use these to prioritize your pipeline reviews.

    Deal health is an early warning system, not a verdict. A red deal can still close. A green deal can still fall through. Use health as a prompt for investigation, not a replacement for judgment.

    Updating Deals

    Deals require active management. Here is what you should update and when:

    After Every Interaction

    • Log the activity (call, meeting, email exchange)
    • Update notes with key takeaways
    • Confirm or adjust the next step
    • Move stage if exit criteria are met

    Weekly Reviews

    • Verify close dates are still realistic
    • Update values if scope changed
    • Adjust probability if confidence shifted
    • Flag deals that need manager support

    Closing Deals

    Every deal ends in one of two places: Closed Won or Closed Lost. Both outcomes matter for your data.

    Closed Won

    When a deal closes successfully, mark it Closed Won and enter the final contract value. The company automatically becomes eligible for the Accounts section if it is not already. Celebrate appropriately.

    1. Move deal to Closed Won stage
    2. Confirm final contract value (may differ from estimate)
    3. Record actual close date
    4. Link the signed contract if applicable

    Closed Lost

    When a deal does not close, record why. This data is valuable for improving your sales process.

    Loss ReasonWhat to Examine
    Lost to competitorCompetitive positioning, pricing
    No decisionQualification rigor, urgency creation
    Budget cutTiming, value demonstration
    Champion leftStakeholder mapping, multi-threading
    Product gapRoadmap alignment, expectation setting

    Forecasting Integration

    Your pipeline feeds directly into revenue forecasting. Lumenbase calculates expected revenue based on deal values and probabilities.

    Weighted Forecast Contribution
    Deal Value × (Probability / 100) = Forecast Amount

    A $50,000 deal at 40% probability contributes $20,000 to your weighted forecast. As the deal progresses and probability increases, so does its forecast contribution.

    Forecast Accuracy

    Accurate forecasting requires accurate pipeline data. Stale close dates, unchanged probabilities, and zombie deals all distort projections. Clean pipeline hygiene is a prerequisite for reliable forecasts.

    Check the Forecasting article for details on forecast models, confidence intervals, and how to calibrate predictions based on historical win rates.

    Pipeline Best Practices

    • Define stage exit criteria. What must be true before a deal can advance? Shared definitions prevent inconsistent staging.
    • Update close dates honestly. Pushing a date is not failure. Pretending a date is realistic when it is not hurts forecasting.
    • Close lost deals promptly. Dead deals pollute your pipeline. If it is not happening, mark it lost and move on.
    • Use activities for accountability. A deal without recent activities is a deal without attention. Log your work.
    • Review weekly. Thirty minutes each week reviewing your pipeline prevents surprises at the end of the quarter.
    • Multi-thread relationships. Deals with one contact are fragile. Link multiple stakeholders to reduce single-point-of-failure risk.

    Quick Reference

    Access Deals: Sidebar → Deals
    Create Deal: Deals → Add Deal button
    Move Stages: Drag card or use stage dropdown
    Configure Pipeline: Company Settings → Configure Pipelines
    Forecast View: Analytics → Revenue Forecast

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